At BGMS (Bank Guarantee Management System), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data.
1. Information We Collect
1.1 Personal Information
When you register for BGMS, we collect:
- Company name and contact details
- Your name, email address, and phone number
- Login credentials (passwords are encrypted)
- Payment information (processed securely through third-party payment processors)
1.2 Bank Guarantee Data
As part of our service, you may provide:
- Bank guarantee details and documentation
- Project information
- Bank details and contacts
- Financial data related to guarantees
1.3 Usage Information
We automatically collect certain information when you use BGMS:
- IP address and browser type
- Access times and pages viewed
- Operating system and device information
- Usage patterns and feature utilization
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the BGMS service
- Process your transactions and manage your account
- Send you notifications about expiring guarantees and renewals
- Provide customer support and respond to inquiries
- Improve our services and develop new features
- Ensure security and prevent fraud
- Comply with legal obligations
- Send you marketing communications (with your consent)
3. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit using SSL/TLS protocols
- Access Controls: Role-based access ensures users only see authorized data
- Regular Backups: Automated daily backups to prevent data loss
- Security Monitoring: Continuous monitoring for suspicious activities
- Audit Trails: Complete logging of all system activities
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:
- With Your Consent: When you explicitly authorize us to share information
- Service Providers: Third-party services that help us operate (email providers, hosting services)
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Multi-Tenant Data Isolation
BGMS is a multi-tenant platform. Your data is logically isolated and cannot be accessed by other tenants. Each tenant's data is strictly separated and protected.
6. Your Rights
You have the following rights regarding your data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Objection: Object to certain processing of your data
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences (theme, language)
- Analyze usage patterns and improve our services
You can control cookies through your browser settings.
8. Third-Party Services
BGMS integrates with third-party services:
- Email delivery services (for notifications)
- WhatsApp Business API (for instant notifications)
- Cloud storage providers (for document storage)
These services have their own privacy policies, and we recommend reviewing them.
9. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and backup purposes for a limited period.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
11. Children's Privacy
BGMS is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use of BGMS after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: